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!show!: 4338|Reply: 27

Compensation for Server Down on March 25, 2014 [Copy URL]

Rank: 9Rank: 9Rank: 9

Post time 2014-3-26 02:17:02 |Show all posts
We're sorry about the inconveniences caused by this server down. As compensation, all players will receive 1,000,000 Silver and 20 Viltality as compensation. Thank you for your support and understanding.

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ʞɥɐɟ

Rank: 6Rank: 6

Post time 2014-3-26 03:57:38 |Show all posts
Edited by Yukazi at 2014-3-26 02:59

This doesn't effect me in the slightest since I haven't actually played in quite some time (I just hang around to give advice), but that seems like an awful paltry compensation after what a lot of players suffered through in the past few weeks. You recently had the website taken down for a period of time and failed to compensate the entire playerbase and a few days later lost the domain for several hours which, of course, affected your playerbase yet again. The EU servers missed most if not all of their nightly events and the US servers missed Beasts up through KD depending on how quickly they were able login.

Example


That is from S13-14 where only Oga was able to take part in KC and who happened to be a member of the guild that currently has KD. Nobody was able to assault the wall that night.

I'll give it to you that the vitality reward is spot on but the silver reward is rather low and most players lost out on their coupons for the evening. Add this to the fact that you are responsible for making sure that your game is available at all times (outside of maintenance) and you have fallen far short of doing your duty to your faithful base.

Like I said, none of this affects me since all I do is pop in to help people out on my server but there is a general amount of frustration with how you handle yourself and that reflects on the company. If there is an outage, take responsibility and let your players know on the spot that there is a problem and that it is being looking into. This is, in fact, the first time you have touched on the topic since it happened well over 24 hours ago. I'm glad to see you eventually said something but I am disappointed in the delay and in the actual compensation.

In the end:



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Rank: 6Rank: 6

Post time 2014-3-26 04:12:38 |Show all posts
US Server 27 didn't received COMPENSATION AGAIN!

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Rank: 4

Post time 2014-3-26 06:43:00 |Show all posts
1 mil and 20 vit? You are kidding right? It's not compensation at all.

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Rank: 3Rank: 3

Post time 2014-3-26 10:03:23 |Show all posts
:/ LOL give 100 cupons extra

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Rank: 4

Post time 2014-3-26 11:03:38 |Show all posts
Clockwork replied at 2014-3-26 09:48
Compensation WAS NOT given out.

You know it was autoadded to char, so you could not notice increase in silver and vit like me xD

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Rank: 4

Post time 2014-3-26 11:15:29 |Show all posts
Clockwork replied at 2014-3-26 10:04
i know how many coupons i have on my accounts ^^
the rewards were not given

It was only silver and vitality, not coupons

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Rank: 3Rank: 3

Post time 2014-3-26 11:21:53 |Show all posts
what about for facebook loggers
my main now out for 3 days offline
I cant still log in

oh I am pissed

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Rank: 3Rank: 3

Post time 2014-3-26 11:45:46 |Show all posts
Clockwork replied at 2014-3-26 15:30
yeah, it almost seems as if everything here is falling apart at the seems.

nothing you can do exce ...

you want some

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Rank: 8Rank: 8

Post time 2014-3-26 13:47:46 |Show all posts
This compensation is definitely ridiculous.

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