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Notice on Account Theft   [Copy URL]

Rank: 9Rank: 9Rank: 9

Post time 2014-4-9 23:38:39 |Show all posts
Dear Players,

Recently some players report that their account get hacked. The hacker sent email to players using a fake email "suportjoyfun@gmail.com" or other address like that to get players' information such as in-game character name, login name, etc.
Please do not give any of your private account information to anyone else. Our only official email is support@joyfun.com and no other email.


And if your account has been hacked and any of your item deleted, please let us know within 5 days, otherwise we can NOT recover it for you.


Best Regards,

Joyfun Operating Team

Mar 25, 2015


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Rank: 4

Post time 2014-4-10 00:33:16 |Show all posts
Edited by sharinganspider at 2014-4-10 12:37


Better be careful next time receive this kind of bogus email, verify with JOYFUN.....

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Rank: 2

Post time 2014-4-10 01:12:56 |Show all posts
Thank you for finally replay us. I know that you were havig a lot of work to find out how the hacker is doing that, but you should have done at least a statement. I hope you can get the person that is doing with us.

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Rank: 3Rank: 3

Post time 2014-4-11 07:02:30 |Show all posts
that was the way he got u, desperated?

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Rank: 2

Post time 2014-4-11 12:31:30 |Show all posts
Narutool replied at 2014-4-11 06:02
that was the way he got u, desperated?

No, i checked my inbox, sent, trash and deleted emails, nothing from "suportjoyfun@gmail.com". It's obvious that is a fake email, becouse any game use Gmail, hotmail... and is written "suPort" not "suPPort. My firs contac with Joyfun was after i've been hacked.

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Rank: 3Rank: 3

Post time 2014-4-13 22:09:37 |Show all posts
My account got stolen..

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Rank: 2

Post time 2014-4-16 12:26:39 |Show all posts
I didn't hack into Mimo's account. I got into his account by asking me if I wanted his account and accepted it since I knew that he wasn't going to be on the Naruto Joyfun EU-S14 any longer. So he decided to quit and gave it to me. So it really wasn't a hacking thing since he did ask me for his account to accept it, it was just so that I could see what to do with it, even though it made me hard for me to believe that he was in a higher level than me. I know it was pretty sad for me to see him leave that early before the update came, but I had to do it to make him feel alright and have no problem with it.

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Rank: 6Rank: 6

Post time 2014-4-17 06:00:40 |Show all posts
i got a mail saying i get gift pack for being vip 6. name was suport ingame just like usual suport mesages.
now he only requested my ingame name and server..no logic details..so i was fine with it. am i any danger?...can they hack acc with just that info? if they could they would get same info from ingame.

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Rank: 6Rank: 6

Post time 2014-4-17 06:03:17 |Show all posts
its easy to make a lvl 1 char..see a big char ingame and steal acc with only tht info?..

[08:07:11] Joyfun Customer Service: Hi, please provide your server and full char name to verify
[08:07:35] frozenfire1111: login?
[08:07:38] frozenfire1111: or ingame char
[08:07:46] frozenfire1111: server s23 europe
[08:07:59] frozenfire1111: ingame name Scar
[08:10:35] frozenfire1111: well?
[08:12:23] Joyfun Customer Service: please wait a moment, we are generating new CD keys for EU server plays
[08:12:34] frozenfire1111: k
[08:18:22] frozenfire1111: i need to go to work in 5 mins
[08:18:29] frozenfire1111: and login from there in 1h
[08:18:33] frozenfire1111: is that ok?
[08:24:47] frozenfire1111: i have to go to work
[08:24:54] frozenfire1111: ill relog in 1h
[08:24:55] frozenfire1111: or less
[08:38:42] Joyfun Customer Service: i will leave you a message once the CD is generated.
[08:49:44] frozenfire1111: thx
[08:49:48] frozenfire1111: im on now
[09:01:33] frozenfire1111: u guys are scammers arent u
[09:01:34] frozenfire1111:
[09:03:16] Joyfun Customer Service: E28C-AF60-B8BC-B429-5F9B Thank you for playing with Joyfun. Please enjoy!

now this is non sense..if they can steal acc with jur ingame name then we are all in danger.

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Rank: 3Rank: 3

Post time 2014-4-17 10:11:04 |Show all posts
Dude Common sense would tell yu Joy fun would not send message like that. :/ I've never seen that and the CD keys are not given to you like that you generate it yourself I just did mine. :/

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